Rali - Find Your Perfect Match

Last updated: January 30, 2025

1. INTRODUCTION

This Privacy Policy describes how Rali Pte. Ltd. (UEN: 202544390D, "we", "us", "our", or "Rali"), a company incorporated in Singapore in 2025, collects, uses, processes, discloses, and protects your personal information when you use the Rali application and related services ("the Application", "Rali", or "Services").

By accessing or using the Application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the collection, use, processing, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using the Application.

IMPORTANT: This Application is designed for sports participation, community building, and AI-powered personalization. By using our Services, you consent to: (1) permanent retention of sports participation records to maintain community integrity; (2) use of artificial intelligence and machine learning technologies to analyze your data, personalize your experience, provide recommendations, and improve our Services; and (3) processing of your data for current and future features as described in this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information: Name, email address, phone number, date of birth, gender, country, city, profile photo, display name, and username
Sports Profile Information: Sports preferences, skill levels, ratings (NTRP, ELO, RaliDex), playing style, dominant hand, availability, preferred positions, years of experience, competitive level
Payment Information: Payment method details, billing address, transaction history (processed securely through third-party payment processors)
Communications: Messages, comments, feedback, support requests, and any other content you submit through the Application
Identity Verification: Government-issued ID, proof of address, or other verification documents when required

2.2 Information Collected Automatically

Usage Data: Pages viewed, features used, time spent on pages, navigation paths, button clicks, search queries, session duration, frequency of use
Device Information: Device type, operating system, browser type and version, device identifiers (IDFA, Android ID), screen resolution, language settings, time zone
Location Data: Precise GPS location (with your permission), IP address-based location, city and country derived from IP address
Network Information: IP address, ISP, connection type, network performance data
Cookies and Similar Technologies: Session cookies, persistent cookies, local storage, web beacons, pixel tags, and similar tracking technologies

2.3 Sports Participation Data

Match Data: Match results, scores, opponents, dates, venues, duration, match type (singles/doubles)
Tournament Data: Tournament participation, results, seeding, brackets, elimination rounds, prizes won
League and Ladder Data: Rankings, positions, movement history, challenge records, win/loss records, streaks
Performance Metrics: Statistics, ratings changes, performance trends, skill progression, strengths and weaknesses analysis
Community Data: Circle memberships, team affiliations, social connections, player interactions

2.4 Information from Third Parties

Social Media: Profile information, email address, friends list, and other data when you connect via Google, Facebook, or other social login services
Payment Processors: Transaction confirmation, payment status, fraud detection signals
Analytics Providers: Aggregated usage statistics, demographic insights, behavior patterns
Other Users: Information about you provided by other users (e.g., match results confirmation, ratings, reviews, endorsements)

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes, and you consent to all such uses by using our Services:

3.1 Core Service Delivery

Create, maintain, and secure your account
Facilitate matches, leagues, tournaments, and challenges
Process payments and manage subscriptions
Enable communication between users
Display your profile and sports data to other users
Provide customer support and respond to inquiries

3.2 Artificial Intelligence and Machine Learning

We use AI and machine learning technologies extensively to enhance your experience. Your data is used to:

Personalized Recommendations: Suggest suitable opponents, matches, leagues, and tournaments based on your skill level, preferences, location, and playing history
Skill Assessment: Analyze your performance data to provide accurate skill ratings and identify areas for improvement
Matchmaking Algorithms: Use AI to create balanced, competitive matches by analyzing player statistics, ratings, and preferences
Predictive Analytics: Forecast match outcomes, suggest optimal strategies, predict rating changes
Behavior Analysis: Understand usage patterns to improve features and user experience
Content Personalization: Customize your feed, notifications, and recommendations based on your interests and behavior
Fraud Detection: Identify suspicious activities, fake profiles, and rating manipulation using AI models
AI Training: Train and improve our AI models using anonymized and aggregated data from all users
Natural Language Processing: Analyze messages and feedback to improve communication features and detect inappropriate content
Computer Vision: Analyze uploaded photos for content moderation and feature enhancement

3.3 Service Improvement and Development

Analyze usage patterns to improve existing features
Develop new features, products, and services
Conduct research and data analysis
Test new technologies and algorithms
Optimize performance, speed, and reliability
A/B testing and experimentation

3.4 Communication and Marketing

Send transactional emails (account notifications, match confirmations, payment receipts)
Send promotional emails about new features, events, and offers (you can opt-out)
Send push notifications about matches, challenges, and updates (you can disable)
Conduct surveys and request feedback
Personalize marketing messages based on your interests and behavior

3.5 Safety, Security, and Compliance

Detect, prevent, and investigate fraud, abuse, and security incidents
Enforce our Terms and Conditions
Comply with legal obligations and respond to lawful requests
Protect the rights, property, and safety of Rali, our users, and the public
Verify identity and prevent unauthorized access
Monitor for prohibited content and behavior

3.6 Analytics and Business Intelligence

Generate aggregated statistics and insights
Measure marketing campaign effectiveness
Understand user demographics and trends
Make data-driven business decisions
Benchmark performance against industry standards

4. HOW WE SHARE YOUR INFORMATION

4.1 Public Information

The following information is visible to other users of the Application by default:

Display name, profile photo, city, country
Sports profiles, skill levels, and ratings
Match history, tournament results, and statistics
League and ladder rankings
Circle and team memberships
Public comments and posts

4.2 Service Providers and Business Partners

We share your information with trusted third parties who provide services on our behalf:

Cloud Hosting: Google Cloud Platform, Firebase, Supabase (data storage and infrastructure)
Payment Processing: Stripe, PayPal, or other payment processors (payment information)
Analytics: Google Analytics, Mixpanel, Amplitude (usage data and behavior analysis)
Communication: SendGrid, Twilio, Firebase Cloud Messaging (email, SMS, push notifications)
Customer Support: Zendesk, Intercom (support tickets and communications)
AI and Machine Learning: OpenAI, Google AI, AWS AI services (data processing for AI features)
Content Delivery: Cloudflare, AWS CloudFront (fast content delivery)
Error Tracking: Sentry, Crashlytics (error logs and diagnostics)

4.3 Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

In response to court orders, subpoenas, or legal processes
To comply with applicable laws and regulations
To protect the rights, property, or safety of Rali, our users, or others
To enforce our Terms and Conditions
To detect, prevent, or investigate fraud, security breaches, or illegal activities
In connection with a merger, acquisition, or sale of assets (with notice to users)

4.4 Aggregated and De-identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or any other lawful purpose without restriction.

5. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, stored, and processed in countries outside of Singapore, including the United States, European Union, and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from Singapore's Personal Data Protection Act (PDPA).

By using our Services, you explicitly consent to the transfer of your information to these countries. We implement appropriate safeguards, including:

Standard contractual clauses approved by relevant authorities
Ensuring service providers comply with applicable data protection laws
Encryption of data in transit and at rest
Regular security audits and assessments

6. DATA RETENTION

6.1 Sports Participation Data - PERMANENT RETENTION

By participating in sports activities through our Application, you acknowledge and irrevocably consent to the permanent retention of your sports participation records. This data is retained indefinitely to:

Maintain the integrity and accuracy of sports records and rankings
Provide reliable historical data to all participants
Ensure fair play and prevent manipulation of records
Preserve community sports history and achievements
Support accurate rating and ranking systems
Enable long-term performance tracking and analysis

Permanently retained sports data includes:

Match results, scores, and outcomes
Tournament participation and results
League and ladder rankings, positions, and movement history
Challenge history (sent, received, accepted, declined)
Performance statistics and ratings (NTRP, ELO, RaliDex)
Display names used during sports participation
Team memberships and affiliations
Win/loss records and streaks
Dates and times of participation

6.2 Personal Identifiable Information

While sports participation records are retained permanently, you maintain certain rights over your personal identifiable information:

Deletable Information: Email address, phone number, profile photo, personal descriptions, real name (if different from display name), location data, device information
Retention Period: Personal data is retained for as long as your account is active, plus 7 years after account deletion for legal and accounting purposes, unless you request earlier deletion
Anonymization: Upon account deletion, your personal identifiable information may be anonymized while sports records remain linked to your anonymized display name

6.3 Other Data

Communications: Retained for 3 years or as required for dispute resolution
Payment Records: Retained for 7 years for tax and accounting purposes
Usage Logs: Retained for 2 years for analytics and security purposes
Backup Data: Retained for 90 days in encrypted backups

7. YOUR RIGHTS AND CHOICES

7.1 Rights Under Singapore PDPA

Subject to applicable laws and the limitations described in this policy, you have the following rights:

Right to Access: Request a copy of your personal data we hold
Right to Correction: Request correction of inaccurate or incomplete personal data
Right to Withdraw Consent: Withdraw consent for marketing communications (note: this does not affect data processing based on other legal grounds)
Right to Data Portability: Request your data in a machine-readable format
Right to Deletion: Request deletion of personal identifiable information (subject to limitations below)

7.2 Limitations on Data Deletion

You CANNOT delete or request deletion of:

Sports participation records (match results, tournament history, rankings, statistics)
Data required for legal compliance, fraud prevention, or dispute resolution
Data that has been anonymized or aggregated
Data necessary to maintain the integrity of our sports community
Historical records that benefit other users and the community

7.3 Account Settings and Preferences

Profile Visibility: Control what information is visible to other users
Notification Preferences: Manage email, push, and SMS notifications
Location Services: Enable or disable location tracking in device settings
Marketing Communications: Opt-out of promotional emails via unsubscribe link
Cookie Preferences: Manage cookies through browser settings

7.4 Exercising Your Rights

To exercise any of your rights, contact us at: privacy@rali.life

We will respond to your request within 30 days. We may require identity verification before processing your request. Some requests may be subject to fees as permitted by law.

8. DATA SECURITY

We implement industry-standard security measures to protect your information:

Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls: Role-based access controls and multi-factor authentication for employees
Regular Audits: Security assessments, penetration testing, and vulnerability scans
Monitoring: 24/7 security monitoring and incident response
Data Minimization: Collect only necessary data and delete when no longer needed
Employee Training: Regular security and privacy training for all staff
Secure Development: Security-by-design principles in product development

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. CHILDREN'S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@rali.life.

If we discover that we have collected personal information from a child under 18, we will delete such information promptly, except for sports participation records which will be anonymized.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

Remember your preferences and settings
Authenticate your account and maintain sessions
Analyze usage patterns and improve our Services
Deliver personalized content and advertisements
Measure marketing campaign effectiveness

Types of cookies we use:

Essential Cookies: Required for basic functionality (cannot be disabled)
Performance Cookies: Collect anonymous usage statistics
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity for advertising purposes

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Application.

11. THIRD-PARTY LINKS AND SERVICES

Our Application may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

When you use third-party services integrated with our Application (e.g., Google Sign-In, payment processors), their privacy policies also apply to the information they collect.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending an email notification to your registered email address
Displaying a prominent notice in the Application

Your continued use of the Application after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using the Application.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. DATA PROTECTION OFFICER

Rali Pte. Ltd. has appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable laws.

Contact our DPO:
Email: dpo@rali.life
Address: Rali Pte. Ltd., 30 Bayshore Road, #03-08, Singapore 469974

14. COMPLAINTS AND DISPUTES

If you have concerns about our privacy practices or believe we have violated your privacy rights, please contact us first at privacy@rali.life. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:

Personal Data Protection Commission
Website: www.pdpc.gov.sg
Email: info@pdpc.gov.sg

15. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rali Pte. Ltd.
UEN: 202544390D
Email: privacy@rali.life
General Inquiries: contact@rali.life
Address: 30 Bayshore Road, #03-08, Singapore 469974

16. CONSENT AND ACKNOWLEDGMENT

BY USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. YOU EXPRESSLY CONSENT TO:

The collection, use, processing, disclosure, and storage of your information as described in this policy
The permanent retention of your sports participation records
The use of artificial intelligence and machine learning technologies to analyze your data and personalize your experience
The transfer of your information to countries outside Singapore
The sharing of your information with third-party service providers
The use of cookies and tracking technologies
The processing of your data for current and future features and improvements

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MUST IMMEDIATELY CEASE USING THE APPLICATION AND CONTACT US TO DELETE YOUR ACCOUNT.